How to Communicate Shipping Delays and Protect Your Store Rating

Cross-border logistics is affected by weather, customs and peak season; occasional delays are normal. But users fear silence most - it is silence that triggers bad reviews and refunds.

1. Warn ahead

If you know a line is delayed, state upfront on the product page or announcement line X lead time extended recently - manage expectations early.

2. Proactively notify affected orders

For orders already delayed in transit, proactively send your parcel is delayed about Y days due to XX, sorry - better than explaining after users ask.

3. Offer compensation options

For severe delays, a small coupon or free shipping next time costs little yet keeps users in the repurchase pool. Youmanman's dedicated support group helps you intervene on exceptions in time.

Want timely intervention on exception parcels? Contact us →